Frequently asked questions
How fast will I get a quote?
Usually within 1–2 hours during business hours.
Is the price fixed or by meter?
Fixed. The price you see is the price you pay. No surge, no traffic surcharge.
What payment methods do you accept?
[CUSTOMIZE: cash on arrival / bank transfer / corporate invoice / credit card on request]
Do you track my flight?
Yes. We monitor your flight number; the driver adjusts to delays automatically.
Can the driver wait if I am late?
60 free minutes after landing for international flights, 30 minutes for domestic. Additional waiting time is charged at [CUSTOMIZE].
What if I need to cancel?
[CUSTOMIZE: e.g. free cancellation up to 24 hours before pickup; later cancellations charged at X%]
Do you offer child seats?
Yes, on request — no extra charge.
Do drivers speak English?
Yes. [CUSTOMIZE: list other languages if applicable]
Are you licensed?
[CUSTOMIZE: confirm transport license type / chamber of commerce registration]
Do you serve cruise passengers?
Yes — pickup at Galataport and Karaköy with a vehicle waiting at your scheduled time.